Surfshark Review

Surfshark Review

VPN	Surfshark
Based in	British Virgin Islands
Logs	No logs
Price	$2.49/mo.
Support	24/7 Live chat
Refund	30 days
Website	Surfshark.com

Surfshark is one of the newer VPN services that launched on the scene just a few short years ago. Despite being a relative newcomer in the VPN space, Surfshark feels very polished. And as we discovered in this Surfshark review, it is putting up very impressive test results with speeds and security features.

But there are also a few drawbacks we discovered. Keep reading to see if Surfshark is a good fit for your needs, or if you should consider other options.

Here is an overview of our findings:

Pros of Surfshark

1. Support for all operating systems and devices + Unlimited connections
2. Strong privacy protection policies
3. Secure encryption and leak protection features
4. Full WireGuard support (with fast speeds)
5. Passed an independent security audit
6. Large, secure server network operating in RAM-disk
7. CleanWeb (ad blocker) and Whitelister (split tunneling) features
8. Surfshark works with Netflix and other streaming services
9. Multi-hop VPN, plus extra features
10. Excellent prices and money-back guarantee
11. 24/7 live chat support

Cons of Surfshark

1. Slower OpenVPN speeds
2. Limited VPN router support

Additional research findings

• Does Surfshark work for torrenting?
• Does Surfshark work in China?

Now let’s get into the details…

Pros of Surfshark VPN

Here are the pros (advantages) of Surfshark.

1. Support for all operating systems and devices + Unlimited connections

Despite being a newer VPN service, Surfshark already has a great lineup of apps that cover all major operating systems and devices.

Surfshark offers a huge selection of apps for all types of devices.

You can use Surfshark with:

• Desktop and Laptops
• Phones and tablets
• Browsers (This is a browser extension)
  • Chrome (and Chromium-based browsers)
  • Firefox
• Smart TVs (This is smart DNS)
• Gaming consoles (This is smart DNS)

Get more details on Surfshark apps here.

Note: Do not confuse the Browser Extensions or Smart DNS for the dedicated VPN client on your operating system. In short, a browser extension only works within the browser, rather than encrypting all traffic on your operating system like a VPN. And a Smart DNS is simply modifying your DNS settings rather than encrypting all traffic. We discuss this distinction more in our best VPNs for Chrome guide.

Unlimited number of connections

Another big advantage you get with Surfshark is an unlimited number of simultaneous connections. In the VPN industry, most services limit you to about five simultaneous connections, give or take a few. While Perfect Privacy also offers an unlimited number of connections, it is significantly more expensive than Surfshark.

Here is the official policy from their website:

We offer an exclusive service to our customers – our VPN enables you to connect all your devices at once, without a limit on simultaneous connections!

2. Strong privacy protection policies

Surfshark does a great job at ensuring customer privacy remains protected. For starters, it is based in the British Virgin Islands (BVI). This is an excellent privacy jurisdiction that is safely outside the Five Eyes surveillance alliances. The BVI is politically and legally independent with strong privacy protection laws. This makes it a popular jurisdiction for banking and privacy-focused businesses. It’s also where ExpressVPN is based (see our ExpressVPN review for details).

Another important consideration is logs. Many countries around the world are implementing laws that cripple encryption and data privacy. There are various data retention laws now in place throughout the West, along with an expansion of surveillance authorities. By legally incorporating in a safe overseas jurisdiction, Surfshark can better protect user privacy. From their website:

We’re based in the British Virgin Islands, which allows us to keep our VPN logs-free. We don’t collect any information that could lead us to know who you are or what you’re up to online.

Like many other VPNs and tech companies, Surfshark has a team of people working around the world.

Now on to the next important question…

Does Surfshark keep logs?

I read through the Privacy Policy and Terms of Service for this Surfshark review. Both are rather verbose. Here are some important takeaways:

• Surfshark does not keep any logs that could identify a user or their activities online. (No IP addresses or usage data is recorded.)
• SurfShark apps have a “crash reports” option to report diagnostic info if the app crashes. This is anonymized and it can be easily disabled in the settings.

Note that many VPN services have an option to send crash reports in the apps. If you find this concerning, just disable the option in settings.

The Surfshark mobile apps may also contain an advertising ID. Again, if you find this problematic, then you can just disable it in the settings.

Surfshark Warrant Canary

Surfshark maintains a warrant canary to alert their customers to any government action that could infringe on customer privacy. Here is the latest version from their website:

As of October 30, 2020 Surfshark has received:

0 National Security letters;
0 Gag orders;
0 Warrants from a government organization.

Looks good! You generally do not see warrant canaries with US VPN services, such as IPVanish, which are subject to data requests and gag orders that prevent any disclosure.

3. Secure encryption and leak protection features

For encryption, Surfshark utilizes the industry standard of AES-256-GCM (Galois/Counter Mode) cipher with an RSA-2048 key exchange. Additionally, Surfshark offers the following VPN protocols:

• OpenVPN – OpenVPN is generally considered the “gold standard” with VPNs because it offers good performance, is open source, and is considered very secure.
• WireGuard – WireGuard is the newest addition to Surfshark and offers the fastest speeds and latest encryption technology.
• IKEv2 – This is considered to be a very secure protocol with excellent performance. While it usually outperforms OpenVPN, it is not open source, which is a drawback.

Depending on which Surfshark app you are using, you can select from the available VPN protocols right in the settings area.

Surfshark currently supports the WireGuard VPN protocol on the following operating systems: Windows, Mac OS, Android, and iOS. With Linux, WireGuard support will be coming out later in the year.

Surfshark kill switch

The Surfshark kill switch feature will block traffic if your VPN connection drops. This ensures your location and IP address remain protected, even if the VPN connection fails (for any reason). You can see the kill switch in the settings. Here is the Surfshark Windows app that we tested for this review, with the kill switch enabled:

The kill switch feature is available with Surfshark apps for Windows, Mac OS, Android, and iOS. I tested the kill switch with the Surfshark Windows VPN app and everything worked well.

Surfshark leak tests (no leaks found)

For this Surfshark review, I also ran the Windows and Mac OS clients through some basic VPN tests and checks. I could not find any IP address leaks or DNS leaks. In short, everything with Surfshark worked well in our tests.

The SurfShark Mac OS app also did well in our tests, with no leaks or bugs identified.

Read about Surfshark’s security features here.

4. Full WireGuard support (with fast speeds)

One of the biggest updates to this Surfshark review is the implementation of WireGuard.

With the latest version of the SurfShark VPN apps, you can easily enable the WireGuard VPN protocol right in the settings, as you see below.

There are many advantages to using the WireGuard VPN protocol:

• Amazing download speeds
• Instant connections
• Seamless transition between networks, without losing a connection
• The latest upgrades in encryption technology

In our tests, we found all of these benefits to be on full display with Surfshark. So let’s get to the speed tests!

Surfshark WireGuard speed test results

We ran all tests on a 500 Mbps connection using the latest Surfshark VPN apps with the WireGuard protocol. All tests were carried out in our US lab testing Surfshark servers in the US, Canada, and Europe.

First I tested a Surfshark VPN server in Los Angeles (USA) and was able to get 346 Mbps.

At well over 300 Mbps, this is an excellent speed test result.

Next I tested a Surfshark VPN server in Seattle. Once again, the results were excellent at 308 Mbps.

Even though the Surfshark Seattle server is not as fast as the previous Los Angeles server, 308 Mbps is still great.

The last Surfshark server I tested in the United States was in New York. This was the most impressive speed I found, at 397 Mbps.

At nearly 400 Mbps, this puts Surfshark in the league of the fastest VPNs we have tested here at Net Todays.

We also ran some speed tests with Surfshark servers in Canada. Here was a server in Toronto at 360 Mbps:

Surfshark is one of the best VPNs for Canada that delivers consistent performance.

Lastly, I tested servers in the UK. Once again, the performance was excellent with this Surfshark server in the UK: 330 Mbps.

If you want the fastest VPN speeds with Surfshark, simply use the WireGuard VPN protocol. Aside from fast download speeds, WireGuard also offers these benefits:

• Near-instant connections (no more waiting 10+ seconds for the VPN to connect)
• Improved mobile performance
• Better battery life
• More reliability (fewer dropped connections)

We did notice that OpenVPN speeds were nowhere near the level of WireGuard performance, but we’ll discuss that more below.

5. Passed an independent security audit

Many VPNs are working to build trust in a rapidly-growing industry by undergoing external audits. Surfshark is going along with this (positive) trend. It underwent an audit by Cure53, a reputable cybersecurity firm based in Germany. Cure53 had this to say:

As the extremely low number of findings and their limited implications clearly indicate, the results of this Cure53 assessment of the Surfshark VPN extensions position the product in a very good light. Two members of the Cure53 team, who examined the scope in November 2018, can only conclude that the tested applications make a very robust impression and are not exposed to any issues, neither in the privacy nor in the more general security realms.

For a third-party security audit, this ready very well. Note, however, that the audit was limited to the Android and iOS browser extensions. You can read the full audit report here.

There are also a few verified no logs VPNs that have undergone external audits to verify their logging policies. (Surfshark has not done this yet.) Some of the larger VPN services have undergone third-party audits to verify the no-logs status. We discuss two examples of this in our NordVPN vs ExpressVPN comparison.

6. Large, secure server network operating in RAM-disk

For being a relatively young (new) VPN service, Surfshark has a surprisingly large number of servers around the world. The current numbers are 1,700+ servers in 63 countries.

As you can see above, all Surfshark servers run Private DNS and are P2P-friendly.

Does Surfshark use virtual server locations?

First, let’s define what we’re talking about. A virtual server location is when a VPN server announces a location, such as Chile for example, when it is in fact located somewhere else, such as in the US. We’ve examined the issue of virtual server locations before, and there are pros and cons to doing this.

For the purpose of this Surfshark review, we can clearly see that Surfshark uses some virtual server locations for remote regions. Surfshark is transparent about this fact and clearly announces the virtual locations in the apps (unlike HideMyAss for example). You can identify the virtual locations within the Surfshark client because they are marked with a “V” for virtual.

Note: Using virtual server locations is not a dealbreaker. ExpressVPN and others also use virtual locations in a limited number of cases to support remote regions. Like ExpressVPN, Surfshark also discloses all virtual locations.

7. CleanWeb (ad blocker) and Whitelister (split tunneling) features

Surfshark comes integrated with some cool features that I tested out for this Surfshark review. First we’ll examine the CleanWeb feature.

CleanWeb filter to block ads, trackers, malware, and phishing domains

Surfshark has a useful filtering feature called CleanWeb. This feature blocks ads, trackers, malware, and phishing domains, as well as “suspicious links” that are on a blacklist. There are some nice advantages to VPN ad blockers, which can efficiently block domains at the VPN server via DNS requests, rather than relying on browser extensions.

You can enable CleanWeb in the Surfshark settings. This feature is available in the Windows, Mac OS, Android, and iOS apps. Here is the CleanWeb feature I tested out for this review with the Windows client and it worked well.

I tested this out by visiting some ad-infested websites with CleanWeb enabled. It looks to be working very well as all ads were effectively blocked.

Other VPNs also offer ad-blocking, such as with the CyberSec feature that we tested in the NordVPN review.

Whitelister (split tunneling) feature

Like with CleanWeb, the Whitelister feature is also activated directly in the Surfshark app settings area. This tool allows you to “Select apps or websites & IPs to bypass VPN.”

This may be useful in certain cases. For example if you have a streaming service that blocks the VPN, then bypassing the VPN with only that app may be helpful. This is another feature that we also see being offered by other VPNs, as we noted with our ProtonVPN review.

8. Surfshark works with Netflix and other streaming services

If you need a good VPN for Netflix, Surfshark is a solid choice.

I tested out Surfshark with US Netflix and everything worked perfectly. I used the Seattle server and was able to unblock all content. Streaming quality was also perfect without any interruptions.

Out of curiosity, I also asked Surfshark support what other Netflix regions they support. The answer was impressive with a long list of Netflix regions around the world:

Many people want access to American Netflix because it offers the largest library anywhere, and you can access it with any Netflix account and a VPN server in the US. Surfshark, however, gives you many options if you enjoy streaming Netflix with a VPN.

Beyond Netflix, Surfshark is a great all-around VPN for streaming, with many other services supported including BBC iPlayer, Disney Plus, Hulu, DAZN, and more.

9. Multi-hop VPN, plus extra features

Surfshark offers a multi-hop VPN feature, which will route your traffic over two different VPN servers. As of the time of this Surfshark review, there are fourteen different double-hop server configurations available. These can be selected directly within the Surfshark client under Locations > MultiHop.

This can be a good feature if you are looking for more encryption and privacy above and beyond a single-hop connection. However, speeds will likely be slower than single-hop servers.

We have a multi-hop VPN guide that dives into this topic more if you are interested.

Extra (paid) features

Surfshark also offers a few additional features, beyond what we’ve covered above. These two features are referred to as “Privacy Beyond VPN” and are available for an additional $.99 per month:

• Surfshark Alert – Get real-time alerts when your emails & passwords are at risk of being hacked.
• Surfshark Search – The real incognito mode for searches you don’t want anyone to see.

You can see these features on the checkout page and they can be activated with one click.

You may find this package to be useful and worth the monthly (added) price. However, there are many different private search engines available that are free of charge. There are also identity theft protection services, but they can be quite expensive.

10. Excellent prices and money-back guarantee

Surfshark is probably the cheapest VPN that I would still consider to be a high-quality service. It is a great value at only $2.49 per month with the two-year plan. So your total price is only $59.76 for a two-year subscription.

At $2.49 per month, Surfshark is cheaper than nearly all other leading (high-quality) VPN services.

Surfshark supports all major payment options: credit cards, PayPal, Google Pay, Amazon Pay, and cryptocurrencies.

Surfshark 30-day refund policy

Surfshark offers a 30-day refund policy on all plans. This is a great refund window as many VPNs restrict refunds to only one week.

Reading through the terms and conditions, there are a few exceptions for mobile apps and gift cards.

We can refund you on the basis of our 30-day money-back guarantee. Except if you signed up via iTunes/App Store or with a prepaid card/gift card. These are out of our hands.

These exceptions are pretty standard. You can see the respective mobile stores for their refund policies.

The 30 day refund window basically acts as a free trial VPN, since you can cancel any time within the window for a full refund.

11. Live chat support available 24/7

In working on this Surfshark review, I had many interactions with their support team. I found the support to be fast and helpful. You can access the live chat support directly through the website and it is available 24 hours a day, seven days a week.

I also found the Surfshark website to have lots of good info. There is a dedicated support domain with dozens of tutorials and guides.

Cons of Surfshark VPN

Now let’s examine the cons (drawbacks) of Surfshark VPN.

1. Slower OpenVPN speeds

I ran lots of speed tests for this Surfshark review. The test results for the WireGuard protocol were excellent and are all posted above.

There is one drawback with speeds however. I found the OpenVPN protocol to not offer the best performance. While anyone can use WireGuard, some may prefer to use OpenVPN for various reasons. OpenVPN is also the only protocol supported with Linux as well as the multi-hop feature.

Below you can see that OpenVPN speeds were not great in a few locations.

Here was a server in Los Angeles with the OpenVPN protocol and I’m getting around 81 Mbps.

Similarly, the OpenVPN protocol with a UK server was also not very impressive at 79 Mbps.

We can expect OpenVPN to not perform at the same level as WireGuard. With that being said, you can typically get speeds of over 150 or 200 Mbps with OpenVPN using a fast VPN service. For example, I can usually get speeds of over 200 Mbps using NordVPN.

If you don’t need to use OpenVPN, then you’ll be better off with WireGuard, which is more than adequate with Surfshark.

2. Limited VPN router support

Another drawback I found with Surfshark is that there is no VPN router app. Some VPNs, such as ExpressVPN and VyprVPN, offer a dedicated app that can be used with some routers, with the right firmware. This makes it very easy to get the VPN up and running, assuming you have the right router.

With Surfshark, however, there is no dedicated VPN router app. However, you can still use Surfshark with a router, but it may be more complicated. Here are some options for using Surfshark with a router:

• Get a preconfigured VPN router from vendors such as Flashrouters, Sabai Technology, or Vilfo.
• Get a VPN-enabled router that comes with full support for OpenVPN. My top recommendation for this is the latest models from Asus.
• Flash your existing router with a firmware that will work with VPNs. This can be tricky and it also comes with some risk. Proceed with caution.

As you can see, there are still many options for using Surfshark with a VPN router, but it’d be great if they developed a dedicated VPN router app to make that even easier. See my VPN router guide for more of a discussion on this topic.

Additional research findings

Here are some additional research findings and test results for this Surfshark VPN review.

Does Surfshark work for torrenting?

While it may not be the best VPN for torrenting, Surfshark is still an excellent choice

According to the Surfshark website, all servers are P2P friendly.

With great speeds (using WireGuard), good leak protection settings, no logs, and safe, secure apps, Surfshark is a good option to consider. Torrenters may also find peace of mind knowing that Surfshark is not forced to comply with DMCA laws because they are based in the British Virgin Islands. Therefore legal notices and copyright demands should not affect Surfshark users in any way.

Does Surfshark work in China?

Surfshark has a built-in feature called NoBorders, which they developed to help users get around VPN blocks and restrictions. This will be useful in China. VPNs use different names for this feature, such as the Chameleon protocol with VyprVPN.

The Surfshark NoBorders feature can be enabled directly in the app. This should allow you to use the VPN in areas where VPNs may be blocked, such as in China.

With this feature built into the Surfshark apps, it is probably a good VPN for China if you need to get through the Great Firewall.

Note: Surfshark also has a “Camouflage mode” feature that obfuscates VPN traffic. This feature is enabled with the OpenVPN protocol (UDP and TCP). While this is similar to the “NoBorders” feature, they are separate.

Surfshark review conclusion

Despite being a relatively cheap VPN that is relatively new to the VPN world, Surfshark packs a punch. It delivers serious value when you consider all of the features, preferences, and performance, all for only $2.49 per month.

As a brief recap, here are the highlights of Surfshark VPN:

• Great apps for all major devices and operating systems
• Unlimited number of connections
• Based in a safe offshore jurisdiction (BVI) with a good no logs policy
• Good leak protection features (kill switch) with strong encryption
• Multi-hop VPN servers (13 to choose from)
• CleanWeb feature to block ads, trackers, malware, and phishing domains
• Split tunneling feature (Whitelister)
• Works well with Netflix and other streaming channels
• 24/7 live chat support and a 30 day money-back guarantee

Overall Surfshark is one of the better VPNs I’ve tested and is currently one of our top recommendations.

If you want to give Surfshark a try, grab the 81% discount offer here>>

Alternatives to Surfshark

Below are a few great alternatives to Surfshark that we have tested and reviewed. Check out the review or grab the discount for the best savings. Both of these VPNs have a 30 day money-back guarantee.

1. NordVPN review  [68% discount]
2. ExpressVPN review  [49% discount + 3 Months Free]

Final Disclaimer and Instructions from NetTodays

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A VPN is a service that both encrypts your data and hides your IP address by bouncing your network activity through a secure chain to another server miles away. This obscures your online identity, even on public Wi-Fi networks, so you can browse the internet safely, securely, and anonymously.

NetTodays gives you answers to all questions which are in your mind about VPN.

NetTodays also suggest continually utilizing Best VPN when you are using a newer Wi-Fi Network. Here is a decent dependable guideline: If you’re away from the workplace or home, and you’re utilizing another person’s Wi-Fi (even that of a relative or a companion, since you can’t be sure whether they’ve been compromised), utilize a VPN. It’s especially significant in case you’re getting to help that has specifically distinguishing data. Keep in mind, a great deal goes on in the background, and you never truly know whether at least one of your applications is verifying behind the scenes and putting your data in danger.

You can also check out our guide on the top VPN Services for other recommendations.